Privacy and cookie policy

INFORMATION ON DATA PROCESSING


This page describes how the site is managed with regard to the processing of personal data of users who consult it, as well as the methods and purposes of processing personal data.

This information is provided pursuant to Articles 13-14 of Regulation (EU) 2016/679 - hereinafter, GDPR - to those who interact with the web services accessible electronically from the address: https://www.qdiet.it/

This site is owned by Q.VET SRL which manages and maintains this site for the purpose of providing information and communications relating to the products or services offered.

This information applies only to this website and not to other websites that may be accessed through our links, for which Q.VET SRL is in no way responsible.

Q.VET SRL, with registered office in Cuneo (CN) – Corso Francia, 92 – as Data Controller of your personal data, pursuant to and for the purposes of EU Regulation 2016/679 - GDPR, hereby informs you that the aforementioned legislation provides for the protection of data subjects with regard to the processing of personal data and that such processing will be based on principles of correctness, lawfulness, transparency and protection of your privacy and your rights.

Contact details of the Data Controller

The Data Controller can be contacted at the following addresses:

  • Telephone: 011 0160050
  • Email: info@qvet.it
  • PEC: qvetsrl@pec.it

Your personal data will be processed in accordance with the legislative provisions of the above-mentioned regulation and the confidentiality obligations set forth therein.

TYPES OF DATA PROCESSED

Navigation Data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of internet communication protocols. This information is not collected to be associated with identified data subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of computers used by users connecting to the site, the URI (Uniform Resource Identifier) ​​addresses of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server response (successful, error, etc.), and other parameters relating to the user's operating system and IT environment. This data is used solely to obtain anonymous statistical information on site usage and to verify its proper functioning, and is deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site.

Data provided voluntarily by the user

  • SENDING COMMUNICATIONS TO OUR EMAIL ADDRESSES: The optional, explicit, and voluntary sending of emails to the addresses indicated on this site for the purpose of sending specific requests entails the subsequent acquisition of the sender's address, which is necessary to respond to the requests, as well as any other personal data included in the message.
  • ACCOUNT CREATION: Completing the data collection form, explicitly and voluntarily, to create an account entails the subsequent acquisition of personal data and email address, which are necessary to create your personal area.
  • BECOME A RESELLER: Completing the explicit and voluntary data collection form to request to become a Qvet reseller involves the subsequent acquisition of the sender's address, personal data, and email address, which is necessary to create your personal area.
  • PAYMENT: Completing the data collection form, explicitly and voluntarily, for the purpose of purchasing the chosen product entails the subsequent acquisition of the sender's address, personal data, and email address, which are necessary for purchasing the product.
  • NEWSLETTER: Subscribing to our newsletter, which is intended to send you informational material, involves the subsequent acquisition of your email address, as well as all the data necessary to achieve this purpose.

Specific summary information is reported or displayed on the site pages set up for particular services on request.

Profile data

This data, provided when you register in the customer area, includes your first and last name, the email address you use to register and the related password, as well as your contact details.

Purchase data

When you place an order, we collect your purchase data, including your order number, details of the goods purchased, payment method information, and delivery and billing addresses.

Payment details

To process payments, we collect the payment data you provide to us, including credit card information and creditworthiness data. We receive additional payment data from external payment processing and credit reference services with which we collaborate for payment processing and credit checks. We only transmit to our payment processing services the data required for payment processing. Payment data also includes other data directly related to payment processing and credit checks. This includes, for example, data used by external service providers for identification purposes, such as your PayPal/ShopPay/G Pay ID.

TREATMENT METHODS

The data is processed primarily using electronic and computerized tools and stored on both computer and paper media, as well as any other suitable media, in compliance with the procedures set forth in Articles 6 and 32 of the GDPR and through the adoption of appropriate security measures to prevent data loss, illicit or incorrect use, and unauthorized access.

Please note that, in order to provide a comprehensive service, our portal may contain links to other websites not managed by us. We are not responsible for errors, content, cookies, publications of unlawful content, advertising, banners, or files that do not comply with applicable laws or the privacy policy of linked sites managed by us. To improve our service, we appreciate immediate reporting of malfunctions, abuse, or suggestions by emailing us at info@qvet.it.

Your data will be processed only by personnel expressly authorized by the Data Controller.

PURPOSE OF THE PROCESSING AND LEGAL BASIS


Data processing will be carried out for the following purposes:

  1. Registration on the site and access to the reserved areas of the site. The legal basis for the processing is the data subject's consent, pursuant to Art. 6, paragraph 1, letter a) of the Regulation. Providing data for these purposes is optional, but failure to provide it would make it impossible to create a reserved area on the site;
  2. Become a reseller. The legal basis for the processing is the performance of the contract or the implementation of pre-contractual measures pursuant to Art. 6, paragraph 1, letter b) of the Regulation. Providing data for this purpose is voluntary, but failure to provide it would make it impossible to execute the contractual relationship;
  3. Allowing the purchase to be completed and the provision of the service/product. The legal basis for the processing is the performance of the contract or the implementation of pre-contractual measures, pursuant to Art. 6, paragraph 1, letter b) of the Regulation. Providing data for these purposes is optional, but failure to provide it would make it impossible to execute the contractual relationship;
  4. Sending newsletters/sending commercial communications. The legal basis for this processing is the data subject's consent, pursuant to Art. 6, paragraph 1, letter a) of the Regulation. Providing data for these purposes is optional, but failure to provide it would make it impossible to respond to your request;
  5. fulfill obligations under laws or regulations. For this purpose, processing is necessary to fulfill a legal obligation to which the Data Controller is subject, pursuant to Art. 6, paragraph 1, letter c) of the Regulation.
  6. the protection of the Data Controller in court. For this purpose, processing is necessary to pursue the Data Controller's legitimate interest pursuant to Art. 6, paragraph 1, letter f) of the Regulation;

SUBJECTS TO WHOM PERSONAL DATA MAY BE COMMUNICATED

Personal data relating to the processing in question may also be disclosed to parties who are granted the right to access your personal data by law or secondary and/or EU regulations. Your data may be disclosed exclusively to competent and duly appointed parties to perform the services necessary for proper management of the relationship, ensuring the protection of the data subject's rights. Furthermore, some data may be disclosed and disseminated to the internet operators used by Q.VET SRL to manage its domains.

Your personal data will not be disclosed in any way.

DATA RETENTION PERIOD

Please note that, in compliance with the principles of lawfulness, purpose limitation, and data minimization, pursuant to Article 5 of the GDPR, your personal data will be retained for a period necessary to perform the requested services and in compliance with applicable regulations regarding the retention of tax, fiscal, and contractual documentation.

  • Accounting and tax data : 10 years in compliance with the obligations relating to the retention of accounting and tax records (Article 2220 of the Civil Code which provides for the retention of accounting records for 10 years; Article 22 of Presidential Decree 29 September 1973, no. 600)
  • other data : 10 years from the moment of termination of the effectiveness of the contract or, in the event of disputes, for the limitation period provided for by the legislation for the protection of related rights
  • newsletter : until the withdrawal of consent or the exercise of the right of cancellation/opposition and in any case no later than a period of 3 years from the contractual term
  • profile data : until the right to erasure is exercised

RIGHTS OF THE INTERESTED PARTIES

1. The interested party has the right to obtain confirmation of the existence or otherwise of personal data concerning him or her, even if not yet recorded, and communication of such data in an intelligible form.

2. The interested party has the right to obtain information on:

  1. of the origin of personal data;
  2. of the purposes and methods of processing;
  3. of the logic applied in case of processing carried out with the aid of electronic instruments;
  4. of the identifying details of the owner, the managers and the designated representative pursuant to Article 5, paragraph 2;
  5. of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them in their capacity as designated representative in the territory of the State, managers or persons in charge.

3. The interested party has the right to obtain:

  1. the updating, rectification or, when relevant, integration of the data;
  2. the deletion, transformation into anonymous form or blocking of data processed in violation of the law, including data whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;
  3. certification that the operations referred to in letters a) and b) have been brought to the attention, including with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the right protected;
  4. data portability.

4. The interested party has the right to object, in whole or in part:

  1. for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
  2. to the processing of personal data concerning him/her for the purpose of sending advertising or direct sales materials or for carrying out market research or commercial communications.

5. The interested party has the right to request restriction of processing.

You can exercise your rights by sending an email to info@qvet.it or by sending a written request to the addresses specified above.

Furthermore, if the interested party believes that the processing of their data violates applicable law, they may lodge a complaint with the Supervisory Authority for the Protection of Personal Data pursuant to Art. 77 of Regulation 2016/679 or submit a report pursuant to Art. 144 of Legislative Decree 101/2018.

ANTISPAM SERVICE – RECAPTCHA

We have implemented an anti-spam service in certain sections of the website, namely on the data collection forms.

Captcha is a type of security measure, known as Challenge/Response authentication, that analyzes website traffic and processes user personal data to protect the site owner, the site itself, and users from spam, bot software, worms, spam bots, brute-force attacks, and password cracking by asking users to pass a simple test that proves they are a human and not a computer attempting to hack into a password-protected account.

COOKIE POLICY

This website uses various types of cookies. We use cookies to personalize content and analyze our traffic. We also share information about your use of our site with our web analytics partners, who may combine it with other information you've provided to them or that they've collected from your use of their services.

Cookies are small text files that can be used by websites to make the user experience more efficient. To view the cookies on this site, click here > . The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we require your consent.

Learn more

For more information about cookies and their use, visit:

All About Cookies.org www.allaboutcookies.org

Wikipedia http://en.wikipedia.org/wiki/HTTP_cookie